Mike Mandel draws from a quarter century of real-world experience with “words that change minds”. Attendees will gain the ability to influence and persuade others in a wide variety of settings, from presenting to groups to one on one meetings. Content includes:

·Power Language: Subtle words that sway and change behavior
·Inroads to the unconscious mind
·Rapport: Entering the world of another person
·Techniques to diffuse aggression and frustration
·Accurately determine when you are being lied to
·Gaining the advantage through counter-manipulation
·Seven magic words that put you in control